Frequently Asked Questions

Frequently Asked Questions – Luxxuri

1. Are your watches authentic? Yes, all of our watches are 100% authentic. We source our products only through trusted distributors and authorized resellers to ensure originality and quality.

2. Do you provide AD warranty on your watches? No, our watches do not come with an authorized dealer (AD) warranty. Instead, we provide a 2-year in-house warranty on all purchases made through our website. If your product arrives defective, you may return it within 7 days. Please refer to our Returns and Refunds policy for full details.

3. How do I place an order? To place an order, simply add the desired item to your cart and proceed through our secure checkout. We accept payments via credit card and other listed payment methods on our site.

4. What are the shipping costs and delivery times? We offer free worldwide shipping on all orders. Estimated delivery times are displayed during checkout and typically range from 8–14 working days, including the customs clearance process.

5. How do I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery through our courier partners such as USPS, FedEx, UPS, DHL, or Canada Post.

6. What if I receive a defective product? If your product is defective, notify us within 7 days of receiving the item. We’ll guide you through the return process. For complete terms, visit our Returns and Refunds policy.

7. How can I contact customer service? For assistance, reach out to us at support@luxxuri.co or use the contact form available on our website. We aim to respond to all inquiries within 24–48 hours.